Frequently Asked Questions (FAQs)

At WOODNCROWN™️, we value our customers and aim to provide the best shopping experience possible. Before contacting us, please take your time to read through our FAQs which may provide the answer to your questions. If you cannot find your answer and want to get in touch, please contact us through our Contact Us page.

Can I cancel my order after I've purchased it on the website? - Yes

  • We offer immediate order cancellations up to a limit of 1 hour after purchasing. If you change your mind within that time, send us an email/message, and we'll cancel and refund you in full as soon as we get your request.

How do I return or exchange an item? - Our Guarantee

  • Our return policy lasts 30 days, beginning only when our package is delivered to your address. We will accept returns for all undamaged items within 30 days to guarantee customer expectations and ensure the satisfaction of your purchases (subject to our approval). We're confident our premium curated product selection will meet or exceed your expectations, but don't hesitate to contact our support team if you want to make a return. We will respond within 24-48 hours to assist with the process.

What types of payment do you accept? - Most Standard Payments

  • We accept all payments by Visa, Mastercard, American Express, PayPal, and most others. We also accept payment through third-party options (i.e., Sezzle & ShopPay).

What are your shipping options? - USPS

  • Currently, we can only offer one standard shipping option. Please see our shipping page for more detailed information on shipping times by zone.

What if the item I ordered arrives damaged?

  • We'll make RIGHT in the case that it does. We take great care in selecting the manufacturers of our curated collections. If you discover a flaw or fault in the item, please contact us within the first seven days of receiving that item, and we'll work it out with you.

From where do we ship?

  • Primarily, we ship out from our fulfillment center in the United States. If the item you've purchased is out of inventory in that location, we'll send it directly from our production line at the exact delivery times stated in our shipping section. Our expert handling team efficiently packages our products to ensure they arrive in perfect condition, regardless of how far they go.

I should have received my package by now. What should I do?

  • Check your order confirmation to make sure you didn't order an item on pre-order that is shipping at a future date. After checking your ship date, if your order still hasn't arrived, email our Customer Care at info@woodncrownwatches.com. We will be more than happy to help you track your package.

My order tracking info says it was delivered, but I did not receive it.

    • If the tracking for your package shows as delivered but you have not received it, please contact us within 5 days of the delivery date noted on your tracking link. Please also check with your neighbors, family, and anyone else who may have been present at the time and location of the package being marked delivered. WOODNCROWN™️ does not hold or accept responsibility for packages that have been marked delivered by the carrier.        Once a package has been confirmed as delivered by the carrier, WOODNCROWN™️Watches.com does not offer refunds or credits. Customers should make sure to provide accurate delivery information and monitor their in-transit packages closely to avoid any issues with delivery. If a package is confirmed as delivered but the customer did not receive it, contact the carrier and/or WOODNCROWN™️ as soon as possible to try to resolve the issue.