WOODNCROWN x ShopPay® by Affirm®


How do installments work?

Installments by ShopPay allow retailers to offer installment plans for online shoppers, allowing a purchase to be paid in four installments, due every two weeks. 
  • Simply shop for your favorite items and choose Installments by ShopPay as your payment method at checkout. First-time shoppers provide payment details, as usual, and returning shoppers simply log in to make their purchases. It’s that easy!
  • After you check out, the goods will be shipped to you ASAP.
  • At any time, you can log in to your ShopPay account to see your payment schedule and make a payment before the due date. Otherwise, ShopPay will automatically take the money from your debit or credit card every two weeks.
I want to shop - how do I sign up?
You don't need to register before making your first ShopPay purchase. When you are making a purchase simply choose ShopPay as your payment method at checkout. If it’s your first time using ShopPay, you will provide payment details as usual to complete your purchase. 

Once your first order is approved, your ShopPay account is created. All you need to do is visit www.affirm.com to set up a password, and you will be able to make more purchases using ShopPay by simply entering your login details upon checkout.

I'm not receiving the SMS Verification Code when signing up.
If you are having issues receiving our SMS verification code, please try the following:
  1. Refresh the connection between the handset and carrier by restarting your handset and removing and reinserting your SIM card.
  2. If you are still unable to receive the message, you will need to contact your carrier as you may have shortcode blocking enabled.
  3. If you are still not receiving the SMS verification code, you will need to contact Message Media (our SMS provider) to notify them that you would like to be removed from the “Opt-out” list and provide your:
  • Name
  • Phone number
  • A statement confirming that you would like to be removed from the global opt-out list
  • Feel free to give them a call at 1 866 751 8337 or shoot them an email at: support@messagemedia.com
Once confirmed, please try the verification process again to finish your account setup.

When will my first payment be taken?
Your purchase total will be divided into 4 interest-free payments. You will make the first payment on the same day of purchase. Payments are withdrawn from your account every two weeks. If you have been shopping with ShopPay for some time and have a really good payment history,  your first payment may be deferred two weeks after the day of purchase. Upon approval and submission of your request to use ShopPay, you will be notified if a payment is due at the time of purchase or not.

Why is my first payment higher than the other three?
For some purchases, if your total order amount exceeds your ShopPay approved-spending limit the first payment may be higher than subsequent payments. ShopPay will show you how the installments are split before you pay.

Is there a cost for using Installments by ShopPay?
Installments by ShopPay is a free service offered by retailers to shoppers - there are no upfront fees charged or any interest incurred.
The only fees that may be incurred by shoppers are late fees if your scheduled payments are unsuccessfully processed. After being notified, you must log in to your ShopPay account to make your payment via a different method. Late fees for shoppers in the USA are capped at 25% of the order value. 


*Please note our minimum spend is $50*

Is ShopPay safe and secure?
We understand how important security is so we ensure that your personal information is protected.  ShopPay is a PCI DSS Level 1 certified compliant Service Provider organization.
PCI DSS is a comprehensive set of requirements created by the Payment Card Industry Security Standards Council to enhance cardholder data security and to ensure the safe handling and storage of sensitive credit card information and data. This is the highest level of security in the payment industry. 

When will my order ship if I pay with ShopPay?
Your order ships within 1 – 2 business days.
 
If I make a return and still have remaining  ShopPay installments will I receive a refund?
Installments will still be due to ShopPay and you will receive a store credit from WOODNCROWNWatches. 
Can I call and speak to someone at ShopPay?
ShopPay is available online 7 days a week in the USA from 7 am – 10 pm CST at (855) 423-3729 or refer to shoppay.affirm.com.

The estimated payment amount excludes taxes and shipping. Payment options are offered by Affirm and are subject to eligibility check and might not be available in all states. CA Residents: Loans by Affirm Loan Services, LLC are made or arranged pursuant to a California Finance Lender license.